Oorspronkelijke vacature omschrijving:

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

The Critical P arts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities are Mercedes-Benz's local headquarters, general distributors, wholesale locations and appropriate retailers.

Task & Responsibilities:

• Resolve escalated bottleneck parts inquiries for all Mercedes-Benz business units
• Appropriate usage of available resources and documentation of business-related activities in the relevant system (e.g. ticketing system)
• Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
• Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

Requirements

• Proven experience in customer support and problem-solving within business processes
• Strong solution-oriented mindset and proactive approach
• Fluency in German is a valuable asset
• Excellent communication skills, with experience in engaging with customers, stakeholders, and high-level management
• Ability to comprehend and navigate the relationship between internal and external processes
• Understanding of the dynamics between demand and supply in the logistics chain
• Flexibility and eagerness to learn about multiple assortments

We offer

We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

• Hybrid work
• Holiday allowance: 8% of annual salary
• Competitive performance-based salary growth
• Company result-oriented bonuses
• Transportation plan
• Collective health insurance at discounted rates
• Non-contributory pension plan
• Lucrative relocation package, if applicable

The procedure

Please use the “apply” button to upload your CV, Letter of Motivation, and any other documentation that adds value to your application.

We can only accept applications via the mentioned application process for data privacy reasons.