Vacature: IT Architecture Intern
Werkgever:Mercedes-Benz Customer Assistance Center Maastricht
Plaats:Maastricht
The organisation
Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
For our Architecture team we are looking for an intern to join us.
We are a dynamic IT Architecture team operating within an Agile SAFe framework, responsible for crafting innovative and resilient IT solutions across multiple platforms, including cloud, CRM, and data systems. Our mission is to drive architectural excellence and alignment between IT and business objectives. Join us to contribute to meaningful IT projects, work alongside experienced architects, and expand your technical skills in a collaborative and growth-focused environment.
The function
Your tasks and responsibilities:
- Collaborate with architects to develop and refine IT architectural solutions across platforms such as Azure, Salesforce, and data management systems.
- Support the technical design and planning of new features, ensuring they align with both IT standards and business goals.
- Participate in Agile ceremonies (sprint planning, retrospectives, etc.), gaining insight into the full lifecycle of IT solution delivery.
- Assist in troubleshooting and resolving technical issues, learning about best practices in IT incident management.
- Contribute to research on emerging IT trends, architectures, and technologies, helping the team assess and integrate innovative solutions.
- Develop technical documentation, diagrams, and reports to support architectural and IT planning efforts.
Requirements
What do you bring?
- Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Basic understanding of IT architecture principles, cloud platforms, and CRM systems.
- Familiarity with Agile methodologies, software development lifecycle (SDLC), and DevOps practices is a plus.
- Strong analytical, problem-solving, and communication skills.
- Eager to learn, proactive, and comfortable working in a collaborative, fast-paced IT environment.
- Available as of the 1st of March/April
- Available 40 hours a week for a period of 6-9 months (depending on the assignment and university requirements)
We offer
What You’ll Gain:
- Mentorship from experienced architects specializing in IT strategy, systems integration, and solution design.
- Exposure to enterprise IT architecture, feature development, and Agile IT processes.
- Opportunity to contribute to impactful IT projects, gaining real-world experience with industry-leading tools and platforms.
- Insight into aligning IT solutions with business strategies and adapting to new IT trends.
We offer you an internship in a multicultural, dynamic, and informal international working environment. We offer a compensation of € 800,- gross, based on 40 hours per week.
The internship needs to be a part of your study program, graduates are not allowed to apply.
