Vacature: Internship Data Management and Data Governance
Werkgever:Mercedes-Benz Customer Assistance Center Maastricht
Plaats:Maastricht
The organisation
Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
In today’s data-driven world, effective data management is no longer optional—it is a necessity for organizations striving to achieve their goals. Without robust data management practices, companies struggle to harness the full potential of their data, leading to operational inefficiencies,
inaccurate insights, and suboptimal decision-making.
Data management encompasses critical activities such as data governance, quality assurance and quality control, data architecture, data modeling, master data management and more. These practices ensure data is accurate, consistent, and accessible, enabling organizations to make informed
decisions, drive innovation, and achieve strategic objectives. However, companies often face challenges in implementing these practices, such as siloed data, lack of skilled resources, and resistance to change.
We are looking for a dynamic, motivated, and detail-oriented Data Management Intern to join our team and contribute to the transformation of our data management practices. This internship offers a rare opportunity to gain hands-on experience in managing and enhancing data systems while learning about cutting-edge tools and frameworks. You will play a pivotal role in bridging departmental gaps, ensuring data quality, and fostering a culture of data-driven decision-making across the organization.
The function
Your tasks and responsibilities:
Data Steward Guild Meeting Preparation:
- Prepare Data Steward Guild meetings together with the Data Steward.
- During Data Steward Guild meetings, support with facilitation, and gather & document updates, challenges, and insights.
- Facilitate productive discussions, define clear action items, and ensure follow-up
Collaborating with Data Champions:
- Act as a bridge between data champions from different departments to align data practices and resolve issues in Agile Release Train teams.
- Assist in establishing best practices
- Build strong relationships with data champions to promote a unified data management approach.
Enhancing the Corporate Data Catalogue:
- Work on improving the Corporate Data Catalogue to enhance visibility and usability for end users.
- Help in implementing robust tagging mechanisms to categorize and organize data effectively.
- Collaborate with stakeholders to identify gaps and make the data catalogue a central resource for organizational needs.
Tackling Data Quality Issues:
- Dive deep into data quality issues to understand their impact.
- Perform root cause analysis (RCA) and propose actionable solutions to
prevent recurrence together with the Data engineers & Architects.
Application Management:
- Support the Data Steward by ensuring that data responsible and accountable roles are clearly defined and properly set up for each app.
- Maintain accurate documentation of application ownership, ensuring compliance with governance standards.
- Collaborate with Architects to streamline application-related data management processes.
Reporting & documentation:
- Assist in creating methods for reporting structures and measure the maturity of our data governance framework.
- Ensure comprehensive and up-to-date documentation is in place
Innovating with AI:
- Research emerging AI technologies and identify opportunities to integrate them into data management practices.
- Propose innovative solutions for automating data quality checks, enhancing predictive analytics, and improving data visibility.
Requirements
What do you bring?
- You are studying for a bachelor or master’s degree in Information Technology or similar
- Good communication skills
- Proficient in English, which is our corporate language
- Analytical and design thinking
- You have a natural curiosity
- You are pro-active and self-motivated
- Available as of the 1st of March/April
- Available 24-40 hours a week for a period of 6-9 months (depending on the assignment and university requirements)
We offer
What will you learn?
Hands-on Experience with Cutting-Edge Tools
- Gain experience in the Customer & CRM Data Domain, working with systems like Salesforce, Azure, Genesys Cloud, and platforms like Databricks, Talend and Open-Metadata.
- Learn nuances of data and application management and its role in data governance.
- Explore frameworks for managing and improving customer data, a critical asset in any organization
Root Cause Analysis Expertise
- Develop skills in analyzing and solving complex data quality issues.
- Learn to identify systemic problems and implement solutions that ensure long-term improvements
Framework Development and Collaboration
- Work on initiatives that enhance the organization’s overall data framework, including tagging strategies and data cataloging.
- Collaborate across departments, gaining insights into various business functions and how they leverage data.
Career Building Opportunity
- Contribute to impactful projects that showcase your skills and creativity.
- Develop a strong foundation in data management, governance, and AI-driven innovation.
- Work in a supportive environment where ideas are valued & encouraged.
We offer you an internship in a multicultural, dynamic, and informal international working environment. We offer a compensation of € 800,- gross, based on 40 hours per week.
The internship needs to be a part of your study program, graduates are not allowed to apply.
