Oorspronkelijke vacature omschrijving:

Operating at a strategic level within the IT department, your role is pivotal in ensuring the alignment of IT services with business objectives, driving operational efficiency, and fostering a culture of continuous improvement and innovation. By collaborating closely with cross-functional teams, you will establish service level agreements (SLAs), define service metrics and KPIs, and monitor performance to ensure adherence to established standards and service levels. Additionally, you will play a key role in identifying opportunities for service improvement, optimizing service delivery processes, and implementing best practices to enhance the quality, reliability, and efficiency of IT services. Through effective leadership, communication, and stakeholder management, you will build and maintain strong relationships with internal and external stakeholders, promote IT service excellence, and contribute to the overall success and growth of the organization.

What we offer:

• A salary in line with your competencies and experience;
• 28 vacation days (and a possibility to buy max. 5 days extra);
• Travel allowance to Sittard and if your work partially from home, you will receive an adjusted allowance;
• An investment by Boels Rental in your personal development so your knowledge and skills will remain up to date;
• We offer a cycling purchase plan and company fitness partnerships;
• You will receive special Boels discounts on e.g. electronics, weekend trips, collective insurance, and rental of tools with a substantial employee discount!

What you bring:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A master's degree or relevant certifications (such as ITIL) preferred.
• 5+ years of experience in IT service management or related roles, with at least 2 years in a leadership or managerial capacity.
• In-depth understanding of IT service management principles, frameworks (such as ITIL), and best practices.
• Proven track record of successfully managing the delivery of IT services, including service desk operations, incident management, problem management, change management, and service level management.
• Strong leadership and people management skills, with the ability to lead and motivate cross-functional teams to achieve common goals.
• Excellent communication and stakeholder management skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and build strong relationships with internal and external partners.